Privacy Policy

Last updated November 10, 2026

How Skale S.A.S. collects, uses and protects personal data when you use Skale. This is our personal data processing policy (Política de Tratamiento de Información) under Colombian Law 1581 of 2012 and Decree 1074 of 2015.

Who is responsible for your data

The data controller (Responsable del Tratamiento) is Skale S.A.S., NIT 901.392.145-1, domiciled in Bogotá, Colombia. Email: contact@skale.me. Requests about personal data are handled by the Skale team at that address.

What we collect

Account data: your name and email address, and your Google profile name and picture if you sign in with Google. Passwords are stored only in hashed form by our authentication provider.
Files and models: the financial statements and other documents you upload, the information extracted from them, the inputs you enter, and the models built. These are usually company data; they can include personal data when they name people (for example directors or shareholders).
Downloads of free examples: which example and file you downloaded, when, your account, a one-way hash of your IP address and your browser type, to prevent abuse and to count downloads.
Your email preference: whether you ticked “Keep me updated with Skale news”, and when.
Website visits: the page viewed, the site or campaign you came from, your country and device type. We do not use cookies or advertising trackers for this, and we do not store your IP address: each visit gets an anonymous identifier, computed from a secret value, the date, your IP address and your browser, that changes every day and cannot be traced back to you.
Payments: if paid features are offered, the purchases and credits on your account. Card details are handled by the payment provider, never by Skale.
Messages you send us.

Why we use it

To create and run your account, sign you in and confirm your email address.
To read your documents and build, store and let you download your models — including sending the documents to our AI provider for that purpose only.
To give you the free example models and keep a record of their downloads.
To answer your questions and fix problems with your models or the service.
To keep the service secure, prevent abuse and meet legal obligations.
To understand, in aggregate, how people find and use Skale and improve it.
Only if you opted in: to send you occasional emails about Skale news. You can opt out at any time from the Free models tab in your Dashboard or by writing to us.

We do not sell personal data, use it for third-party advertising, or use your files to train AI models.

By creating an account you authorize Skale S.A.S. to process your personal data for the purposes above. Receiving Skale news is a separate, optional authorization that is off by default. You can revoke your authorization or ask us to delete your data at any time, unless we must keep it to meet a legal or contractual duty.

Who processes data for us

We use service providers (Encargados del Tratamiento) who process data on our behalf, under contracts that limit them to providing their service:

Supabase — database, file storage and sign-in;
Vercel — website hosting;
Railway — the servers that build the models;
Anthropic — the AI that reads documents and drafts research; under its commercial terms, data sent through its API is not used to train its models;
Resend — sending account emails such as confirmation links;
Google — Google sign-in (only if you choose it) and Search Console statistics about searches that lead to our site;
Zoho — our email inbox, when you write to us.

We may also disclose data when required by law or a competent authority, or to a buyer of the business, who would remain bound by this policy.

International transfers

These providers store and process data mainly in the United States, and in other countries where they operate. By using Skale you authorize this transfer. We use providers that offer adequate protection, in line with the rules of Colombia's Superintendencia de Industria y Comercio on international transfers.

How long we keep it

Your account, files and models: while your account is open. When you ask us to delete a model's files or to close your account, we delete them within 30 days.
Download records and website-visit records: up to 3 years, to measure the service and prevent abuse; the visit records are anonymous.
Records we must keep by law (for example invoices): for the period the law requires.

Deleted data may remain in backups for a short period until they are overwritten.

Your rights

Under Colombian law you have the right to:

know, update and correct your personal data;
ask for proof of the authorization you gave us;
be told how we have used your data;
revoke your authorization and ask us to delete your data, when there is no legal or contractual duty to keep it;
access your data free of charge;
file a complaint with the Superintendencia de Industria y Comercio (SIC) once you have made your request to us.

How to make a request

Write to contact@skale.me from the email address of your account (or prove that you are its owner or their representative), saying what you want. We answer:

Questions (consultas) within 10 business days of receiving them; if we need more time we will tell you why, and answer within 5 more business days.
Claims (reclamos) — to correct, update or delete data, or revoke an authorization — within 15 business days; if we need more time we will tell you why, and answer within 8 more business days. If your claim is incomplete, we will ask you to complete it within 5 days; if you do not do so within 2 months, we will consider it withdrawn.

Security

Data is encrypted in transit, and each user can only reach their own files and models: database rules enforce this on every request. Access by the Skale team is limited to what is needed to run the service and help you. No system is completely secure; if a breach affects your data, we will inform you and the authorities as the law requires.

Children

Skale is meant for professionals and is not directed at anyone under 18. We do not knowingly collect children's data; if you believe we have, write to us and we will delete it.

Data stored in your browser

We do not use cookies. Your browser stores your sign-in session and, briefly, an example download that is waiting for you to sign up, so that it can start once you do. This storage is needed for the service to work and stays on your device.

Changes to this policy

We may update this policy. The date at the top shows the latest version; if a change is significant — in particular a new purpose for your data — we will tell you by email or in the app before it applies. This policy is in force from 2026-11-10.